More Aussie deaths this winter to boost Invocare’s profits

Australia’s largest funeral provider has today told shareholders that things are looking up in 2019. Yes, death numbers are on the rise!

Yay, the flu!

Yay, a cold winter!

In a performance update to the Australian stock exchange, Invocare, says “the soft market conditions had started to improve, with the number of deaths beginning to revert to the long-term trend”.

What’s the long-term trend? This chart taken from today’s presentation to shareholders shows it clearly. Look at the solid orange line. They were last year’s deaths. The doted line is the five year average which is what Invocare shareholders will be pleased to know is returning.

More deaths = more revenue. Yay!

Invocare (IVC) owns many, many, many funeral businesses, cemeteries and crematoria across Australia, Singapore and New Zealand. The best known funeral brands are owned by this huge company – Simplicity Funerals, White Lady, Guardian. Here’s a list but this is growing all the time. Here are the company’s most recent acquisitions. You’ll note many of these were small town, family businesses:

What does this tell us?

Invocare’s statement to the ASX and its presentation to its shareholders tells us there’s money in funerals. BIG MONEY. While Invocare’s profits were down last year because of fewer deaths (damn that warm winter!) and some business acquisitions and renovations, the company made more than $41 MILLION profit. These are the highlights provided to shareholders today:

Be prepared. Do your homework now.

Funeral directors have a very important job. They provide a great service to us when we’re at our most vulnerable, when we’re confused and when we’re grieving. No-one can deny the significance of their role.

But funerals are big business too. Do your homework, be prepared, shop around. Perhaps even visit your local funeral director and ask questions before you need their services. Get to know them. Get to know what services they provide and for what cost. Understand what services you need and don’t need. Demand transparency. For example, do you really need the funeral director to print the order of proceedings for $250? I’m pretty sure one of your family can whip it up on their laptop and print 50 copies at home for $30.

With a little knowledge and understanding, when the time does finally come, you and your loved ones will be prepared and the process of organising a funeral (and paying for it!) won’t be so confronting.

Tell your family what you want

Give permission for your family to buy a cheap coffin and spend the money they save on a holiday or lots of booze for the wake. Let them know you don’t want a big fuss. Or tell them that you do! It’s your funeral. Have it your way. The key is simply communication.

Books like The Bottom Drawer Book: an after death action plan can help with this conversation. It’s a colourful and informative workbook that lets you write down what kind of a funeral you want, if you want to be cremated or buried, what music you’d like played, whether you want the church involved, and even what you’d like to wear at your own funeral. (Personally, I will come back and haunt anyone who buries me wearing heels!)

The book is an Australian publication and sells online for $18.95 delivered. More information are thebottomdrawerbook.com.au.

The Bottom Drawer Book author Lisa Herbert.

ABOUT THE BLOGGER: Lisa Herbert is a cemetery wanderer, journalist and author of The Bottom Drawer Book: an after death action plan, an informative and amusing workbook and funeral planning guide for those who want to prepare for the inevitable. The second edition is available in Australia for $18.95, including postage. She enjoys telling the stories of the dead because they reveal so much of our history and way of life.

Where are the graves? A quick guide to natural burials

Look at the photo below.

Can you see them?

The two graves?

Two grave mounds lie beneath eucalypts in Queensland’s only natural burial ground.

Alberton is a relatively new natural burial ground. There are no headstones or grave markers. A coffin isn’t necessary. And bodies are buried shallower than conventional graves.

Grave depth is important when it comes to returning a body to the earth. Natural burial favours the analogy of “ashes to ashes, dust to dust”.

So how do you find your loved one’s grave?

GPS coordinates.

No, I’m not kidding

IMG20190225154243
The Alberton Natural Burial Ground is in bushland halfway between Brisbane and the Gold Coast.

I took these photos at the Alberton Cemetery, half way between Brisbane and the Gold Coast, not far from Yatala (of Yatala Pies fame). The burial ground is surrounded by farmland, mainly sugar cane fields.

There are no true standalone natural burial grounds in Australia, but there are a handful attached to established cemeteries.  It’s a good start.

IMG20190225152535

The Alberton natural burial ground is part of the Alberton Cemetery which was established in the late 1800s. Several early graves belong to German migrants and there are several farmers of that German heritage still in the area, many growing sugar cane.

Conventional graves are at one end of the two hectare block, natural burials the other. Burials in the natural burial ground are dug to 1.2 metres. Graves in the cemetery are dug to 1.8 metres.

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The traditional Alberton cemetery is in the foreground. The trees in the background form part of the natural burial ground.

There’s a beautiful sculpture at the entrance to the burial grounds. Loved ones can choose to attach a small memorial plaque to it.

Can I plant a tree on the grave?

No. The council responsible, City of Gold Coast, is encouraging a natural bushland environment to grow on and around the graves. Random tree plantings will disrupt the natural ecosystem.

Is natural burial a cheaper option than a burial in a standard Gold Coast cemetery?

No. 

Currently a plot at the Alberton natural burial ground will set you back $4,282. 

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Hearses enter the burial ground via this gate. The trees you see are the natural burial ground. Farmland surrounds the cemetery.

The use of coffins and funeral directors.

Here’s the weird bit.  While you don’t have to buried in a coffin in the Alberton natural burial ground, in Queensland, you do have to be transported to the grave in a coffin. Go figure. 

Fortunately there are cheap cardboard capsules available that will do the job (usually used for no-frills cremations). You might have to ring around a few funeral directors to find one who’ll sell you one. 

As for the burial itself – instead of a coffin – you can bury your loved one in a shroud made of a natural fabric such as calico, cotton or hemp.

A burial shroud is laid out a Death Doula workshop in Brisbane.
A burial shroud is laid out a Death Doula workshop in Brisbane. They can be expensive – about $1200 – but there’s no reason you can’t make your own.

In Queensland, you don’t have to use a funeral director to bury your loved one, but some local councils sure make it hard if you don’t want to use one. You need to engage the services of a funeral director to bury your loved one in Brisbane City Council cemeteries. And on the Gold Coast there is no local law that says you need a funeral director to bury your loved one in a cemetery there BUT, according to the City of Gold Coast, “if someone considers undertaking a funeral, we will require the person conducting the funeral to provide a copy of their $20,000,000 public liability policy naming the City of the Gold Coast as an interested party on the policy”. 

You’ll also need other documentation such as a risk management plan and a safe work method statement. The City of Gold Coast says it “assesses other requirements when a request is received on a case by case basis”.

(It seems odd, does it? FYI, here’s a link to an earlier blog in which I explore the state of Queensland’s funeral industry. Warning: The industry and Qld’s regulations are a debacle.)

No chemicals

The theory of natural burial is to let nature take its course and return your loved one to the earth. Chemicals aren’t welcome in this process so embalming is out of the question. Chemicals used to preserve the body such as formaldehyde can be toxic and persist in the environment.  Many coffins are made with lacquers, glues and paints. They’re not welcome in a natural burial ground either. Only biodegradable coffins, shrouds and urns can be used.

Low maintenance

Modern cemeteries are often highly maintained, particularly lawn cemeteries, and require pesticides, fertilisers, high water use and mowing to make them look presentable to families.

Natural burial grounds don’t need that, other than a bit of weed control.

For more information about the Alberton natural burial ground go to the City of Gold Coast website

Are natural burials the next big thing?

Considering there’s only a handful of graves in the bushland at Alberton, the idea of a natural burial seems to be slow catching on. Maybe because people don’t know it’s an option? Maybe the location is too far from families? Perhaps Australians aren’t ready green funerals?

What do you think? Would you consider a natural burial?

 

ABOUT THE BLOGGER: Lisa Herbert is a cemetery wanderer, journalist and author of The Bottom Drawer Book: an after death action plan, an informative and amusing workbook and funeral planning guide for those who want to prepare for the inevitable. The second edition is available in Australia for $18.95, including postage. She enjoys telling the stories of the dead because they reveal so much of our history and way of life.

Lisa Herbert holds The Bottom Drawer Book: an after death action plan.
Lisa Herbert has authored The Bottom Drawer Book: an after death action plan, a informative and amusing funeral planning guide.

Telling stories from the grave: Gold Coast teen’s memorial becomes a technological world first

Strolling through a pretty memorial park nestled between Brisbane and the Gold Coast, I stumbled across technology that will revolutionise how the stories of the dead are told and how the deceased are remembered.

Gold Coast teen Lucas Millott died suddenly from a heart condition aged 15. His memorial is at Eco Memorial Park in Stayplton, halfway between Brisbane and the Gold Coast.

In between the headstones, plaques, photos, flowers and trinkets at Eco Memorial Park at Stapylton, there was a headstone that had a little white plastic-looking disk stuck to it. The disk is Bluetooth-enabled technology which enabled me to get to know Gold Coast teen Lucas Millott via an App I’d just downloaded on my phone. Sadly Lucas died in class last September.

The Memento is fitted with a Bluetooth beacon which connects to the modUrn App to reveal the story of the deceased. It provides a central place for photos, videos, voice recordings, music, documents – all sorts of things.

The little disk is called a Memento and it’s fitted with a Bluetooth beacon that relays information to the modUrn App (more about modUrn in a sec). Lucas’ parents and friends have uploaded photos, videos, documents and text on to the App. When someone like me comes within five metres of the memorial or grave, that information becomes accessible on my smartphone. But, as someone who’s not connected with Lucas or his family, I could only see a handful of the information that had been uploaded onto the App. Lucas’ family have the final say on who can see what. Just like social media, the information can be either public or private or a mix of both.

I took some screenshots of what I saw when I logged on to the App as I stood at the garden site of Lucas’ memorial:

Who was Lucas?

Sadly Lucas made the news when he died in class at Ormeau Woods State High School last September. The 15yo suffered from hypertrophic cardiomyopathy which can cause sudden cardiac death in one per cent of those with the disease.

Lucas liked technology and gadgets. Headphones sit on his memorial stone and his love of his Xbox is written on his memorial plaque. It makes sense that his grave is the first in the world to be using what’s called a Memento (developed by an Aussie company called modUrn).

Lucas would have been 16 a couple of weeks ago so his friends, family, classmates and his dog Leila attended a memorial day for him. Photos from that day have since been uploaded to the App.

Lucas’s mum Agneta Millott says it’s great that anyone who visits her son’s memorial will be able to see life events and photos of Lucas.

“I’m hoping that whoever goes there can scroll through the photos, enjoy great memories of Lucas and sit there with a smile on their face.

“Seeing new updated stories and new images from his friends and also messages when others are visiting Lucas’s memorial in the future is going to be great”, said Agneta. 

Who’s behind this technology?

Followers of this blog and my Facebook page know that I’m a cemetery wanderer who likes to give a voice to those who can no longer speak. Cemeteries can teach the living such valuable lessons about the past and this technology offers a very cool way of doing that. I’m in no way affiliated with this company but I am very excited by what I’ve seen.

As soon as I got home from the memorial park I rang the young creator of the Memento for a chat. Sonia Vachalec is a photographer by trade. (Just hours before I rang her she’d signed a deal for this technology to be distributed in three countries including the USA. SO COOL – a little Aussie company doing big things – the concept has been created, developed and manufactured here in Australia.)

Sonia’s dad died when she was in her 20s and her stepfather died five years ago. She had stacks of their photos, voice recordings and videos lying around. “I was hoarding so many things,” she admits.

Sonia wanted to collate all her memories in one spot “so there was a time capsule to capture the essence of the person that can be accessed at any time or any place”.

Urns have the technology too!

Sonia hasn’t just created the Memento, the little disk that sits on a grave or memorial. The same technology is included in a bunch of funky urns called modUrns. So now the cremated ashes (called cremains) of Granny Mary can sit in the lounge room and you can access all her memories, photos, videos, letter, documents, certificates, story tellings, family tree, whatever, via the App.

Yup, that’s an urn for cremated ashes. The world’s first Smart Urn! The Bluetooth technology sits in the top, powered by a small battery that will need changing every couple of years. When your phone is within five metres of the urn you can use the App on your phone to scroll through photos, videos, etc.

The modUrn is certainly not your traditional-looking urn. And it can’t hold all the ashes of Granny Mary. (They hold about a litre or 61 cubic inches but these days lots of people are starting to split the ashes of their loved ones anyway.)

Here’s a video explainer of what you can do with the modUrn technology. https://youtu.be/JGssGwnOK7E

Sonia has a six-year-old girl who’s too young to remember the times she spent with her grandfather who passed away when she was 2. But she now has a physical reference of her Pop in the shape of a modUrn that is filled with photos of her grandfather. It sits next to the TV in the lounge room.

“She picks it up and hugs it sometimes,” said Sonia.

Death in the modern era

When it comes to accepting death and talking about it, Australians are way behind the times. While other cultures have a very personalised and hands-on approach to death and funerals, Aussies don’t want a bar of it. So it’s great to see an Australian company that’s leading the way in offering people an easy way to remember their loved ones. And yes, that includes pets as well. There’s a pet range of modUrns as well!

ABOUT THE BLOGGER: Lisa Herbert is a cemetery wanderer, journalist and author of The Bottom Drawer Book: an after death action plan, an informative and amusing workbook and funeral planning guide for those who want to prepare for the inevitable. The second edition is available in Australia for $18.95, including postage (Additional postage of AU$8 is payable for overseas orders). She enjoys telling the stories of the dead because they reveal so much of our history and way of life.

Lisa Herbert holds The Bottom Drawer Book: an after death action plan.
Lisa Herbert has authored The Bottom Drawer Book: an after death action plan, a informative and amusing funeral planning guide.

🍶 From butter to caskets: The inventor who safely lowered coffins into graves⚙️⚰️

A casket lowering device.

Not only did Albert Richardson invent the butter churn, he went on to invent the casket lowering device in 1894. His patent consisted of a series of pulleys and ropes which ensured uniformity when a coffin was being lowered into a grave. It’s something still used in cemeteries today.

Current models have sides that can easily be adjusted depending on the size of the coffin or casket, or the size of the grave itself. Thick nylon straps hold the coffin. Sometimes a roller is added to one end of the device to help the pall bearers guide the coffin onto those straps.

In the lower right hand corner of this photo, you’ll see a little handle. That’s the brake. Once the brake is released the weight of the casket slowly takes it down into the grave.

The little handle is the brake.

Once the casket is all the way down, the green straps are unhooked on one side and then pulled under the casket and out.

ABOUT THE BLOGGER: Lisa Herbert is a cemetery wanderer, journalist and author of The Bottom Drawer Book: an after death action plan, an informative and amusing workbook and funeral planning guide for those who want to prepare for the inevitable. The second edition is available in Australia for $18.95, including postage. She enjoys telling the stories of the dead because they reveal so much of our history and way of life.

Lisa Herbert holds The Bottom Drawer Book: an after death action plan.
Lisa Herbert has authored The Bottom Drawer Book: an after death action plan, a informative and amusing funeral planning guide.

Who should you call when someone dies at home? Funeral director Rick White discusses the practicalities of death.

Rick White is a former funeral director from Tamworth in north west New South Wales. He retired after decades in the funeral business but still dabbles in funerals occasionally, lending a shoulder and his expertise to family and long-time friends when needed.

I sat down with him and asked him basic questions about what we should do when someone dies.

Who should we call when someone dies in the home?

Call the police or your local doctor.

“You can be with your loved one for a few hours if that’s what you’d like. If you’re not sure about what to do, the police are very good and very understanding and they’ll ring the doctor and the funeral director.

“The first thing we need, as a funeral director, is a death certificate.” If the deceased is known to the local doctor and the doctor knows there’s a illness that has likely caused death then it’s likely they’ll supply the death certificate.

However, if the cause of death isn’t obvious, the deceased will go to the coroner.

What does the coroner do?

The coroner identifies the cause of death and if often done at the mortuary at the local hospital.

(Ed: The coroner doesn’t necessarily require a post mortem. Here’s some info from NSW but it’s similar around the country.)  

If I decide I need a funeral director, how do I find one that’s right for my family?

“Shop around and get a quote over the phone, get an idea of and a feeling for who you’re dealing with,” says Rick

“Or ask someone who may have had a funeral recently and get a recommendation.”

(Ed: I wrote a blog last year that looks further into the cost of funerals and whether you actually need to use a funeral director. Start reading from Section 3 here.)

Are funeral directors open to price negotiations?

“Let them know if you have money problems or you can’t afford anything over the top. They’re very understanding. One of the biggest costs is the coffin. The next biggest cost is the funeral director’s service fee.

“Included in that fee is the hearse, looking after the deceased person, certificate costs such as death certificates and cremation certificates if they’re going to be cremated.”

Certifying a cremation: two certificates needed

“You need a doctor to say that the person is not still alive and you need one from a general practitioner or the coroner (giving permission to cremate). And you need the closest person to the deceased or spouse to sign that (permit to cremate).” The reason for needing two certificates is because there’s obviously no going back.

(Here some more information about that. These are WA’s approvals but the paperwork is pretty similar around the country.)

Have you got any questions?

You’re welcome to leave any comments and questions on this blog and if I can’t answer them I’ll get Rick to. The answers will appear in another blog in a few weeks.

 

ABOUT THE BLOGGER: Lisa Herbert is a journalist and author of The Bottom Drawer Book: an after death action plan, an informative and amusing workbook for those who want to prepare for the inevitable. The second edition is available in Australia for $18.95, including postage. You can buy here.

The Bottom Drawer Book: the after death action plan cover
The Bottom Drawer Book is your after death action plan. Your ideas, funeral plans, and life’s reflections will sit in its pages until they’re needed.

‘Coffin swapping’ discussion highlights changing views on funerals.  

Meet Maree Bolding. She’s a funeral celebrant and a passionate volunteer at the Central Victoria crematorium. Yes,  while many of her friends may volunteer at the local hospital,  Maree spends her free time at the crematorium in Bendigo, doing her bit to give the deceased a respectful and loved farewell. 

Maree Bolding stands in front of Remembrance Parks Central Victoria's cremator.
Maree Bolding stands in front of one of two cremators at Central Victoria’s crematorium. A passionate volunteer at the Bendigo facility, she says it’s a privilege to be trusted with a loved one’s final journey.

I use the term ‘loved’ because, as Maree gave me a tour of the cremation facilities, it was obvious she loves what she does and is committed to treating the deceased like they would be treated if they were still alive.

“I call them by name. I talk to them.

“I’ve been given a big responsibility to care for these people on behalf of their families,” she said.

And care for them she does. Upon leaving the crematorium there was little doubt that I wanted someone like Maree to attend to someone I cared about. She offered great care to people who could no longer speak for themselves.

Unfortunately it seems not all in the funeral industry share the same ethics.

There’s a damning allegation that has thrust Queensland’s funeral industry and lack of regulation into the spotlight and has reaffirmed the general population’s scepticism about an industry often thought of, rightly or wrongly, as deceitful and manipulative.

The Courier Mail broke the story of a coffin swap by a Qld funeral director on Jan 11.

Rockhampton funeral director is accused of ‘coffin swapping’ – taking the deceased out of the $1,700 coffin her family purchased for the funeral and then putting her in a cheap coffin for the cremation. Let me be clear here: Not only is this appalling, it is also illegal. The funeral company involved has denied any wrong doing

The story of this alleged dodgy behaviour by a small funeral business has received widespread coverage and has seen thousands of people taking to social media to voice their disgust. I’ve been following those online conversations and this is where is gets interesting.

1.      People are appalled

Overwhelmingly, people are saying how atrocious allegations of coffin-swapping are. No surprise here.

Many are saying they had always suspected such a practice was common-place. I’m not convinced of that. However, my chats with funeral directors have made it obvious that some of them believe it does happen. Interestingly on ABC Radio today, Darren Eddy from the Australian Funeral Directors Association said he’d never heard of “coffin swapping”.

2.      Distrust of the industry

Without a doubt, Facebook comments reveal a widespread and deep distrust of the funeral industry. No real surprise there either. It’s unfortunate because the industry as a whole is trying harder than ever before to be more transparent. But it only takes the odd rogue operator to render those efforts null and void.

3.      People have NO idea about the price of coffins.

Much of the online discussion revolved around the price of the coffin and why anyone would want to burn such an expensive, $1,700  coffin.  Well,  $1,700 is actually not an expensive coffin. To be honest, it’s on the cheaper side.  Many people said they don’t want to be wasteful and they’re happy to be buried in a cheap pine box. Great! Let’s just hope they tell their families their wishes for a cheaper and more environmentally conscious option.  (I’ve written The Bottom Drawer Book: an after death action plan for that very reason.)

Hardwood coffins can easily reach the $10,000 mark. Sure, they’re beautiful but is it practical to burn or bury such expensive bits of wood that took decades to grow? Many people think it is and that’s why funeral directors offer these high-end coffins as options.

4.    People are open to the idea of rental coffins. 

Not many funeral directors offer this option but rental coffins are actually a thing.  Tobin Brothers,  for example,  offer a “chipboard inner capsule encased in a solid timber outer shell,  which is removed prior to cremation”. You might think a rental coffin might be an inexpensive option.  Wrong.  Tobin Brothers offer the option for $1,700. 

5.      Would Government regulation stop “coffin swapping”?

No. I’ve written about the confusing state of the Qld funeral regulations in a recent blog. The legislation is a quagmire and the hands-on operations of funeral directors and crematorium operators are widely unseen. We simply don’t know what happens behind closed doors.

Cemetery and crematoria infrastructure in Qld is either run by Local Government or private enterprise. There’s no consistent or over-arching regulation that keeps an eye on these. In Victoria however, crematoria are run by Trusts, with the trustees appointed by the State Government. This means there’s no real incentive or opportunity to operative unscrupulously to make a quick buck.

Does the Qld community want more State Government regulation when it comes to cremations? In this case, the online response seems to indicate that the answer is YES.

Remembrance Parks Central Victoria.
Unlike Qld, Victorian cemeteries and crematoria, like this facility in Bendigo, are run by Trusts set up by the State Government.

6. The discussion: people are talking!!

If nothing else,  this claim of coffin swapping certainly has people talking, and that’s a good thing.  Thousands of people have taken to social media and given the issue measured thought and are openly taking about what they want for their funeral and sharing their own experiences of the funeral industry. It’s revealing that the discussion about the inevitable isn’t necessarily seen as morbid these days. Times are changing and people want to be better informed. 

Where to now?

With dark stories like coffin swapping around, how can you ensure your beloved family member gets the farewell you want for them?

Start by doing your homework. Meet your funeral directors. Ask for a tour of their facilities. Do this with some mates now, instead of at a time when you’ve lost a loved one, are grieving and not making clear decisions.

Just like you’d research a bathroom renovation and get quotes, do the same with several funeral directors.  I’ve not met a funeral director yet who wouldn’t welcome a potential client’s questions.

 In Queensland there’s a voluntary Code of Conduct that aims to ensure funeral directors are transparent and ethical. Ask if they’re signatories to that Code. Also, are they members of the Australian or their state Funeral Directors Association?

While this alleged “coffin swapping” incident is horrifying, don’t let it dictate your entire view of the funeral industry. There are passionate people like Maree Bolding who consider it a privilege to care for your loved one on their final journey. I’m positive she’s not the only one.

There are many coffin and casket options to suit a wide range of budgets. Discuss with your loved ones what type of coffin you want before the time comes. That way, they won’t feel like they have to spend 10K on your casket.

ABOUT THE BLOGGER: Lisa Herbert is a journalist and author of The Bottom Drawer Book: an after death action plan, an informative and amusing workbook for those who want to prepare for the inevitable. The second edition is available in Australia for $18.95, including postage. You can buy here.

Are you sure you want to die in Queensland? Getting the facts on funerals.

Dealing with a death in the family is hard. Trying to make sense of Queensland’s death-care and funeral rules and regulations is pretty difficult too because it’s all a bit of a confusing mess.

Ahead of Dying to Know Day on August 8, a day to bring to life conversations about death, dying and bereavement, I’ve spent days trawling through Queensland Government legislation, calling councils, chatting with cemetery operators and funeral directors, contacting hospitals and even visiting my local cop shop.

Here’s what you need to know about funerals and burying dear ol’ dead Aunty Joan*.

(*Joan is a made-up person; a little feisty grandmother who always wore floral dresses, swore a lot, enjoyed gardening, drove an old Corolla and drank cheap whiskey.)

1. Qld’s legislation regarding death care, funerals and cemeteries is a confusing mess.

Queensland doesn’t even have stand-alone legislation governing burials, cemeteries or funerals. There are more than a dozen Acts that make small mentions of them here and there but even combined they don’t provide a lot of guidance. Unlike most of the other states, Queensland has a confusing web of rules, regulations and blaring omissions. The Law Reform Commission attempted to work through some of those in its Review of the Law in Relation to the Disposal of a Dead Body  in 2011 and recommended lots of changes to Queensland laws and regulations but none of that has come to fruition.

There used to be a Cemeteries Act but that was repealed in the mid-1990s with the intention of introducing fabulous and thorough legislation soon after. But it all got too hard and cemetery and burial responsibilities were hand-balled to Local Government. While local councils have done a good job initiating their own local laws and managing this stuff, inconsistencies remain between local government areas.

2. Signing up to Queensland’s Funeral Industry Code of Conduct is voluntary.

Funeral directors around the country are working hard to redeem themselves after some pretty damning reports and inquiries in which the industry was accused of a lack of transparency and taking advantage of vulnerable people. These days there is a Queensland Funeral Industry Code of Conduct which aims to protect customers and ensure they are not pressured into buying products and services. This voluntary Code also endeavours to “ensure clients fully understand what is and is not included in the funeral plan or package they purchase” and “provide clients with accurate and timely information about the range and price of their services and products, including low-cost options”.

Not all funeral directors have signed up to this Code of conduct. And unlike states like New South Wales, funeral directors in Queensland don’t even have to be licensed.

So how is the quality of care afforded to dear ol’ Aunty Joan and her family regulated?

Um… It’s not.

3. Funeral services are bloody expensive and so are burials.

An increasing number of funeral directors now display funeral packages and their costs on their websites which makes shopping around when you’re grieving much less challenging. As well as funeral brokers, there are also some funeral comparison websites that can help find the type of service and price you’re after. Some of those websites are run by industry, others are not.

One of those independent ones is GatheredHere which has a database of costings for about 700 funeral options and companies around the country. Website founder Colin Wong said the site had 8,000 visits in June, proving the internet generation now expects online product comparisons and reviews.

“They’re accustomed to it and the demographic now demands it. ”

Colin said he established the website because he wanted to protect vulnerable consumers.

“I want them to know there’s a range of options, cost-effective options. And a funeral service is different and separate to the disposal of the body.”

Colin has broken down funeral costings in this great article on the average cost of an Australian funeral. (You might need a glass of wine to help you read it – there are some big numbers in there!)

Country funerals and interments are much cheaper than in the city, mainly because real estate is much cheaper. Mark McGowan oversees 12 cemeteries for Southern Downs Regional Council. He tells me the average cost of a full funeral service and burial in Warwick Cemetery is between $10,000 and $13,000.

Cemetery plots cost thousands of dollars
Cemetery plots cost thousands of dollars. Headstones and monuments aren’t cheap either.

4. Now that I know how expensive funerals and burials are, do I have to have a funeral?

Finally, some good news! No, you do not have to have a funeral and you’ll be surprised by the growing number of people taking that option.  To cater for that there are now lots of funeral directors happy to provide a very simple body disposal service.

After 15 years in the funeral business, and disillusioned by the huge cost grieving families had to pay to farewell their loved ones,  Tim Button and mortician wife Casey started Just Cremate Me.

“It pissed me off watching so many funeral companies make so much money. It was wrong to charge grieving people like that,” he said.

Just Cremate Me is a small south-east Queensland business set up to offer a cremation service, including transport and a family viewing. Families can also help wash and dress their loved one in Tim’s parlour (which looks like a comfy lounge room) before Aunty Joan is driven to a crematorium in a cheap, cardboard coffin. The family later picks up the ashes from the crematorium and then quite possibly takes a trip around the world with the money they’ve saved by not having a funeral. (Thanks Aunty Joan!) One of Tim’s unattended cremations costs $1,250 – about a quarter of the price of a really basic funeral service.

The popularity of an inexpensive, simple cremation has even surprised Tim. After just one year in operation, Just Cremate Me cremates 40 people per month, and Tim says the reasons behind his service’s popularity isn’t necessarily financial.

“Some people just don’t see the need for an expensive funeral. Sometimes families are overseas or interstate and only get together once a year so it’s at that time when they will hold a memorial for the person.”

“I’ve cremated multi-millionaires,” said Tim Button.

Watching the rise in demand for the direct cremation model is David Molloy from the Queensland Cemeteries and Crematoria Association. After nearly 30 years in the funeral business, he believes the importance of a funeral should not be underestimated.

“Without one, the grieving process isn’t able to start. A funeral doesn’t bring closure. It brings opening,” said David.

But he’s quick to point out that a funeral needn’t be a formal event held in a chapel or cemetery.

“It could be held at someone’s house. It’s a ritual, a memorial, a chance to simply talk, tell stories, laugh and cry. It’s for friends as well as family,” he said.

5. Do I have to use a funeral director?

No, but with so much confusion around Queensland’s rules and regulations it sure makes it easier. Do It Yourself death-care and funerals are not unheard of and there is certainly an increased interest in taking care of dear ol’ Aunty Joan home for a vigil instead of sending her away with a stranger.

The paperwork is pretty straight forward. You need to register a death and apply for the death certificate with the Department of Justice and Attorney General.

HOWEVER, the problem you might encounter is that some cemeteries will only liaise with a funeral director, not Aunty Joan’s daughter. For example, the 12 cemeteries managed by Brisbane City Council will only deal with funeral directors. It’s a different story on the Southern Downs where the Brethren religious community organise their own funerals.

6. Can I put dear ol’ dead Aunty Joan in the back of my ute?

Yes, you can.

Weekend at Bernie's was a 1989 black comedy.
Weekend at Bernie’s is a 1989 black comedy in which one of the main characters is dead.

While it might seem like a scene from “Weekend At Bernie’s“, you can transport dear ol’ dead Aunty Joan in the back of your ute (or the Corolla) in Queensland. While the New South Wales legislation clearly outlines its rules for the private transport of the dead, Queensland rules and regulations are a bit of a debacle in this space.

It’s cut and dry in NSW — you can transport a body as long as the journey is less than eight hours and Aunty Joan isn’t infectious. I’ve had coffee with one lady in NSW who moved a man’s body from an unhelpful funeral director’s premises to a house for a home vigil using an old van, four blokes and a door.

Yes, a door.

In Queensland, the Coroners Act makes no mention of private body transport; neither does the Cremations Act. The Public Health Act briefly makes mention of not spreading an infectious disease. Section 236b of the Criminal Code makes it “an offence for a person, without lawful justification, to improperly or indecently interfere with, or offer any indignity to a dead human body”. That seems to leave itself wide open for interpretation and that’s why I sought clarification at my local police station.

“That’s revolting,” was the response from the woman at the counter when I asked about the private transport of Aunty Joan. So I made a more official inquiry to the Queensland Police Service and received this response:

“The QPS is not in a position to answer these questions – this depends on individual circumstance and it is not something that QPS has come across at this time and as such is a hypothetical.”

The consensus among the industry folk I’ve chatted with is that the private transport of bodies is allowed, though one did admit that funeral directors are probably better equipped and therefore are able to do it in a more dignified manner. But, in another example of the confusion and ignorance in Queensland’s rules and regulations, some hospitals will not release a body to anyone other than a funeral director. That’s despite it being “legal for any person that has the authority to control the body to take physical possession of the body as long as the death was not from an infectious disease”. (Section 3.2.2 It’s Your Funeral Report, Sandra van der Laan, Sydney Business School).

7. Bodies at home and home vigils.

The subject of death, dying and funerals was only until recently very taboo. Of late there has been a noticeable shift in thinking and people are looking to take more control. But there’s still a long way to go. Mackay funeral director Belinda Hassan said, “As a society we’ve been conditioned not to deal with death. We become immune to it.”

She told me many people want their loved one taken to a funeral home soon after they die in the home.

“They want them out of sight as soon as possible,” said Belinda.

But not everyone wants to shift dear ol’ Aunty Joan off to a funeral home as soon as she dies in front of the telly. Home vigils can offer families a personal and private opportunity to say goodbye and connect with family members and friends during a time of grief.

A body can be kept in the home for a few days, often laid out in the bedroom or lounge room while life goes on around them and loved ones come and go. Obviously the body may undergo some changes during that time and the air con will have to be turned on, but people who do take part in home vigils report it to be a very positive experience.

Shop around and prepare.

But home vigils aren’t for everyone, and that’s okay. Dealing with death and grief is a personal journey and there are people who can help guide you through the process. For most, it starts with a funeral director. Don’t be afraid to shop around and ask questions. Ask for an itemised quote and check out if they funeral director you’ve called has signed up to Queensland’s Code of conduct. And remember, just because you decide not to spend $15,000 on dear ol’ Aunty Joan doesn’t mean you didn’t think she was the best aunt ever.

An even better way to make the funeral decision process easier is to discuss your wishes before you or a family member dies. It needn’t be a long or morbid discussion and it will help clear up any confusion when the time comes. I wrote a book called The Bottom Drawer Book: the after death action plan that’s practical, colourful and filled with dad jokes to help make that happen.  Your ideas, funeral plans, and life’s reflections will sit quietly in its pages until they’re needed, which most likely won’t be anytime soon.

 

Lisa Herbert is a journalist and author of The Bottom Drawer Book: an after death action plan, an informative and amusing workbook for those who want to prepare for the inevitable. The second edition is available in Australia for $18.95, including postage. You can buy here.

The Bottom Drawer Book: the after death action plan cover
The Bottom Drawer Book is your after death action plan. Your ideas, funeral plans, and life’s reflections will sit in its pages until they’re needed.